At Nayak, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you encounter any issues with your order, we're here to assist you. Please carefully review our return and refund policy for guidance on the process.
Returns:
To initiate a return, customers must provide an uncut and unedited video clearly demonstrating the issue or damage with the product. This video should be submitted to our customer support team within 3 days of receiving the product. Please note that returns will only be accepted if accompanied by unaltered video evidence.
Refunds: Refunds will be processed once our quality control team has thoroughly reviewed the provided video evidence. If the product is confirmed to have a legitimate issue or damage, a full refund will be issued for the purchase amount within 14 business days
Conditions for Returns and Refunds:
1. Products must be returned in their original packaging, along with all accessories, manuals, and documentation.
2. Returns must be initiated within 3 days of receiving the product.
3. Refunds will be credited to the original payment method used for the purchase.
4. Shipping and handling fees are non-refundable, except in cases where the return is due to our error.
5. Nayak reserves the right to reject returns or refunds if the video evidence provided is found to be altered, edited, or in any way modified.
Exchanges: Direct exchanges are not offered. If you wish to exchange a product, you must first initiate a return as outlined above and then place a new order for the desired item.
Contact Us: For any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team at info@nayakandcompany.com or by phone at 9431269005. We are dedicated to ensuring your satisfaction with every Nayak purchase.
Policy Updates: Nayak reserves the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Nayak. We value your trust in us and strive to provide exceptional service every step of the way.
